0 comments
Not resolved

My wife and I just completed a "Best of Spain and Portugal" 2017 tour.Hotels were rated 4-5 star, but would be 3 star at best in North America.

One hotel room smelled like a sewer and we had to change rooms. Many extras were on "free days" which should have been included as the day was paid for in the 16 day price. Included hotel meals were not as good as the meals provided with the extra excursions. We had a lot of seniors in our group and there was way, way too much walking with visits to castles, etc.

many ended up with blisters as some days we walked between 4-6 miles. Tour Director Denise was the best we've had the pleasure to travel with. She solved many health, food and physical issues as required. The driver was also very skilled, polite and helpful with seniors getting on and off the bus.

Way too much "shopping time" at roadside comfort stops and when left in towns while trying to kill time before a stop at the next hotel. Hot food was warm at best and cold drinks also room temp for the most part. Tried some new to us food and drinks.. most ok, some didn't suit us, but the Sangria and wine was good.

Lots of room on the bus except for a few seats. Not sure who to book our next tour with as we had some good luck with Trafalgar prior to this, but they jam more people on the bus. Won't return to Spain/Portugal again as both countries smell like an ash tray with people smoking almost everywhere.

You can't even sit at an outdoor cafe' without someone sitting beside you and firing up a stinking cigarette or cigar.Still going to travel, but haven't decided on our next destination yet.

Review about: Wanted To Experience Spain And Portugal.

I didn't like: Too much walking, Food not hot.

Review #1050656 is a subjective opinion of a user.

3.4
Customer service
Staff
Diversity of Products or Services
Website
Discounts and Special Offers
Additional Fees
Value for money
Advertised vs Delivered
Reliability
Product or Service Quality
Price Affordability
Reason of Review / Monetary Loss Not as described / Not specified
Preferred solution Not specified

Had an Experience with Insight Travel?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

National Travel Associates - MICHAEL KNEELAND  120 PEBBLE DRIVE in Nevada. National Travel Associates "The man runs a telemarketing scheme with predatory practises.His business gets private information on companies and his employees contact people at these companies offering them "help" for booking hotels on..." Read more Pilot Flying J - Rude and incompetent employees Pilot Flying J "I'm a truck driver and I pulled in to Pilot store #898 to fuel up. Rude employee put a prepayment of $40.00 on my pump after I had put in..." Read more City Discovery City Sightseeing Dublin Hop On Hop Off Tour Booking Review from Huyton Quarry, England City Discovery "Booked and paid for two children's tickets - age category five to sixteen - for my six-and-eleven-year-olds, on company's website, only to find out children up to the age of..." Read more Trafalgar Tours - After payment tour cancelled!!!! Trafalgar Tours "After paying a deposit weeks ago on a Trafalgar Tour to Croatia and Bosnia (the balance was paid today). Trafalgar simply cancelled the tour barely a month before departure. What..." Read more Earth Fare - "Grass-fed" maybe, "fresh" absolutely not Earth Fare "Fresh beef is red, not brown, as the mistake that I've purchased is clearly product they needed to move. Albeit, at a sale price that most will accept but at..." Read more Terminix - Terrible Customer Service Terminix "Repeatedly missed appointments for evenings or weekends when I would be home. Instead they would just show up during working hours and leave a a note. Final straw was when..." Read more Ashley Furniture Durablend Recliner Ashley Furniture "I purchased a rocker recliner from Ashley furniture a couple of years ago and despite the fact the chair has had minimal use, the back and arms are peeling and..." Read more Brinkmann - Rust grill Brinkmann "I bout the bbq 2 years ago and the grill already rust i am so desapoint because i paid more them 350.00 for gift to my father and i am..." Read more